Shipping policy

Thank you for shopping with XIANG III. This Shipping Policy explains how we process, ship, and track orders placed through our website.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

Processing times may be longer during holidays, high-volume periods, product launches, supplier delays, inventory checks, customs events, carrier disruptions, or other circumstances outside our control.

If we become aware of a significant delay with your order, we will contact you by email when required and provide available options under applicable law.

Shipping Destinations

We currently ship to the United States and selected international destinations when available at checkout.

If your country or region is not available at checkout, we are currently unable to ship to that location.

Estimated Delivery Times

Standard US delivery usually takes 8–15 business days after order processing.

International delivery times vary depending on destination, customs processing, local carrier service, and other factors shown or applicable at checkout.

Delivery times are estimates and are not guaranteed. Delivery may be affected by carrier delays, customs processing, weather disruptions, holidays, address issues, local delivery conditions, or other events outside our control.

Shipping estimates are provided in good faith based on our current fulfillment and carrier information.

Shipping Fees

Shipping fees, if any, are calculated and displayed at checkout before payment.

Free shipping may be available for eligible orders, bundles, or promotions. Any applicable free shipping offer will be displayed on the product page, cart, or checkout page.

Order Tracking

Tracking information is usually available within 2–4 business days after order processing.

Once your order ships, you will receive a shipping confirmation email with a tracking link.

Tracking updates may take additional time to appear in the carrier system after a tracking number is created.

You can also track your order through our Track Order page once tracking becomes available.

Fulfillment Network

Our aroma bead bracelets are carefully sourced through our production and fulfillment partners and shipped through our fulfillment network.

We do not claim that all orders ship from a local studio, US warehouse, or handmade workshop unless this is clearly stated on a specific product page.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please make sure your shipping address includes all required details, including apartment number, unit number, building name, postal code, phone number, and any other local delivery information.

If you need to update your shipping address, contact us as soon as possible at contact@xiang3.co.

We cannot guarantee that address changes can be made after an order has entered processing, fulfillment, or shipment.

XIANG III is not responsible for packages delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

Refused, Unclaimed, or Returned Packages

Orders that are delayed, returned, refused, unclaimed, or delivered incorrectly due to an incomplete or incorrect shipping address, refusal of delivery, failure to pick up the package, failure to respond to carrier notices, or failure to complete customs clearance may not be eligible for refund.

Additional shipping fees may apply if reshipment is available.

Marked as Delivered but Not Received

If tracking shows that your order was delivered but you did not receive it, please first check with your household, neighbors, building management, mailbox, local carrier, or local post office.

We may require a carrier investigation, delivery confirmation, or non-delivery document before a replacement or refund can be reviewed.

Orders marked as delivered by the carrier are not automatically eligible for refund or replacement.

Lost or Significantly Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact us at contact@xiang3.co with your order number.

We will review the tracking information and, when possible, work with our fulfillment or shipping partners to investigate the issue.

If a package is confirmed lost due to a carrier or fulfillment issue, we may offer a replacement, store credit, or refund after review.

Customs, Duties, and Import Fees

For international orders, customs duties, VAT, import taxes, brokerage fees, or other local charges may apply.

These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

Orders delayed, returned, refused, or held due to unpaid customs duties, taxes, import requirements, or customer failure to complete customs clearance may not be eligible for refund.

Shipping Restrictions

Some products may be unavailable in certain countries or regions due to local laws, carrier restrictions, customs requirements, or fulfillment limitations.

If we are unable to ship your order, we will contact you by email and provide available options.

Contact

For shipping questions, please contact us at:

contact@xiang3.co