Refund policy

Thank you for shopping with XIANG III. We want you to feel confident when purchasing from us. This Refund Policy explains how return reviews, refunds, replacements, damaged items, and order issues are handled.

Please read this policy carefully before placing an order.

Return Review Window

You may request a return review within 30 days of delivery.

To be eligible for return review, the item must be unused, unworn, undamaged, and in its original condition and packaging.

Submitting a return request does not guarantee approval. Each request is reviewed based on the item condition, order details, delivery status, and the reason for the request.

Because XIANG III aroma bead bracelets are wearable scent objects, items that have been worn, used, exposed to water, perfume, lotions, oils, smoke, alcohol, chemicals, or other substances may not be eligible for return.

How to Request a Return Review

To request a return review, please contact us at contact@xiang3.co with:

- Your order number
- The email address used for the order
- The item you want to return
- The reason for the request
- Clear photos, if the item is damaged, defective, incorrect, or has another visible issue

Please do not send any item back before contacting us and receiving return instructions.

Items sent back without prior approval may not be accepted.

Return Instructions

If your return request is approved, we will provide return instructions.

Return addresses may vary depending on the order, product, and fulfillment situation. Please do not return any item to the address on the package unless we specifically instruct you to do so.

International returns can be costly and time-consuming. Depending on the situation, we may offer an alternative resolution such as store credit, partial refund, replacement discount, replacement shipment, or refund after review.

Change-of-Mind Returns

If you ordered the wrong item, changed your mind, or no longer want the product, you may contact us for return review within 30 days of delivery.

If approved, return shipping costs are the customer’s responsibility.

Original shipping fees, if any, are non-refundable unless the issue was caused by our fulfillment error.

We do not guarantee approval for change-of-mind returns, especially if the item has been worn, used, opened extensively, altered, damaged, or exposed to substances that may affect its scent, texture, or condition.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@xiang3.co .

Please include:

- Your order number
- Clear photos of the item
- Clear photos of the packaging
- Clear photos of the shipping label
- A short description of the issue

After review, we may offer a replacement, store credit, partial refund, or refund depending on the situation.

We may not be able to approve claims submitted without clear photos or submitted after 7 days from delivery.

Missing Items

If your order is missing an item, please contact us within 7 days of delivery with your order number and clear photos of all items received, the packaging, and the shipping label.

After review, we may offer a replacement shipment, store credit, partial refund, or refund for the missing item.

Scent Preference and Natural Variations

XIANG III aroma bead bracelets are designed to have a subtle scent profile.

Scent strength and scent perception may vary from person to person. Scent may also naturally change over time depending on storage, environment, humidity, temperature, and frequency of wear.

Personal scent preference, subtle scent strength, natural scent variation, or normal changes in scent over time are not considered defects.

Natural variations in bead color, shape, texture, surface details, and scent are part of the character of aroma beads and are not considered defects.

Non-Returnable Items

The following items are not eligible for return:

- Items that have been worn or used
- Items exposed to water, perfume, lotions, oils, smoke, alcohol, chemicals, or other substances
- Items damaged by misuse, improper care, improper storage, or normal wear
- Items without original packaging
- Items returned without prior approval
- Gift cards
- Final sale items, if clearly marked as final sale before purchase

Incorrect Address, Refused Delivery, or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for packages delayed, returned, lost, or delivered incorrectly due to:

- Incorrect or incomplete shipping address
- Missing apartment, unit, or building information
- Refused delivery
- Failure to pick up the package
- Failure to respond to carrier notices
- Failure to complete customs clearance
- Customer relocation after placing the order

If a package is returned, lost, or requires reshipment due to any of these reasons, additional shipping fees may apply.

Marked as Delivered but Not Received

If tracking shows that your order was delivered but you did not receive it, please first check with your household, neighbors, building management, mailbox, local carrier, or local post office.

We may require a carrier investigation, delivery confirmation, or non-delivery document before a replacement or refund can be reviewed.

Orders marked as delivered by the carrier are not automatically eligible for refund or replacement.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact us at contact@xiang3.co with your order number.

We will review the tracking information and, when possible, work with our fulfillment or shipping partners to investigate the issue.

If a package is confirmed lost due to a carrier or fulfillment issue, we may offer a replacement, store credit, or refund after review.

Delivery times are estimates and are not guaranteed. Delays caused by carriers, customs, weather, holidays, address issues, or events outside our control do not automatically qualify for refund.

Customs, Duties, and Import Fees

For international orders, customs duties, VAT, import taxes, brokerage fees, or other local charges may apply.

These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

Orders delayed, returned, or refused due to unpaid customs duties, taxes, or import requirements may not be eligible for refund.

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank, card issuer, or payment provider to process the refund after it has been issued.

Original shipping fees, customs duties, taxes, or other third-party fees may not be refundable unless the issue was caused by our fulfillment error.

Replacements

In some cases, we may offer a replacement instead of a refund.

Replacement eligibility depends on the order details, product issue, delivery status, and available inventory.

If a replacement is approved, we will provide the next steps by email.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at contact@xiang3.co.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If an order has already been processed or shipped, it will be handled according to this Refund Policy.

Product Care Responsibility

XIANG III aroma bead bracelets should be kept dry and handled with care.

Please avoid water, perfume sprays, lotions, oils, alcohol, smoke, chemicals, heavy sweating, showering, swimming, and harsh environments.

Damage, scent changes, discoloration, or texture changes caused by improper care, misuse, exposure to substances, or normal wear are not considered product defects.

Contact Us

If you have questions about returns, refunds, replacements, or damaged items, please contact us at:

contact@xiang3.co